Terms & Conditions

LIVING AFTER LOSS

Welcome to Living After Loss.

By accessing this website, using its content, or purchasing any of my services or resources, you agree to the following Terms & Conditions. These terms are designed to protect both you, as a valued client, and me, as a service provider, ensuring that our work together is built on trust, clarity, and respect.

Please take a few moments to read through this information before booking or making a purchase. If you have any questions about these Terms, or how they apply to your situation, you’re always welcome to contact me at [email protected]. I’ll be happy to help.

Effective Date: 1 January 2025

Welcome to Living After Loss! These Terms and Conditions ("Terms") govern your purchase and use of the digital products offered by Living After Loss ("Company," "we," "us," or "our") on our website www.livingafterloss.net ("Site"). By purchasing, downloading, or using our digital products, you agree to these Terms. If you do not agree to these Terms, please do not use our products or services.

Delivery of Services and Digital Products

Services

After you complete your booking, you’ll receive a confirmation email outlining the details of your session, group programme, or membership. For one-to-one and group sessions, you’ll be contacted within 48 hours to arrange suitable dates and times.

All services are delivered either online via secure video call or in person (where applicable). Joining details and instructions will be provided before your first session. Please ensure you have a quiet, private space for online sessions so you can take part comfortably and without interruption.

If a session or programme needs to be rescheduled due to unforeseen circumstances, I’ll always do my best to offer a suitable alternative date or time. In the rare event that a service cannot go ahead, a full refund will be issued in line with the Refund Policy.

Digital Products

For digital products such as downloadable guides or workbooks, access is provided immediately after purchase or sign-up. You’ll receive a confirmation email with a download link — please check your spam or promotions folder if it doesn’t arrive within a few minutes.

Digital resources are for personal use only and may not be shared, distributed, or reproduced without prior written consent. If you experience any issue accessing your download, please contact me at [your email address], and I’ll make sure it’s resolved quickly.

Digital Products

Our digital products include, but are not limited to, courses, free guides, membership groups, retreats ("Products"). All Products are provided for personal, noncommercial use unless otherwise specified.

The Healing Circle Membership

You may cancel your Healing Circle membership at any time. If you cancel before your next billing date, no further payments will be taken, and you will retain access to the membership until the end of your current billing period.

Refunds are not issued for partially used months or past payments, but you’re welcome to rejoin at any time if you wish to return to the community by re-subscribing.

Retreats and Events

Retreats are special spaces created for rest, connection, and reflection. Because places are limited and costs are committed in advance, the following refund terms apply:

More than 30 days before the retreat: full refund

14–30 days before the retreat: 50% refund

Less than 14 days before the retreat: no refund, unless your place can be filled

If you’re unable to attend due to exceptional circumstances, please reach out — I’ll always try to offer a fair and compassionate resolution.

Digital Products and Free Resources

For digital products, such as downloadable guides or online materials, your right to cancel ends once the file has been downloaded or accessed. This is in line with UK digital goods regulations.

Refunds are not available for digital products once accessed. However, if you experience any issue with your download, please contact me at [email protected], and I’ll make sure it’s resolved quickly.

Free resources, including Widowed and Lost, are offered at no cost and may be withdrawn or updated at any time.

Affiliate Links and Recommended Products

Some products listed on this site are affiliate recommendations, which means I may earn a small commission if you choose to make a purchase through the provided links.

All affiliate products are managed and fulfilled by third-party retailers. Refunds or exchanges for these items must be arranged directly with the seller according to their individual refund policies.

I only ever recommend products or services that I genuinely believe can bring comfort, healing, or support in your grief journey.

Purchase and Payment

All prices listed on Living After Loss are shown in GBP (£) and include any applicable taxes unless stated otherwise. Payments are processed securely through trusted third-party providers such as Stripe or PayPal, ensuring your personal and financial information is protected.

Full payment is required at the time of booking for all one-to-one sessions, group programmes, digital products, and memberships unless a payment plan has been agreed in advance. For programmes or memberships with recurring payments, your card or account will be charged automatically on the agreed billing date.

By completing your purchase, you confirm that the payment details provided are accurate and that you are authorised to use the chosen payment method. You also agree to the terms of service and refund policy outlined on this website.

If there are ever issues with your payment or you need to discuss alternative arrangements, please contact me at [email protected]. I’ll always do my best to find a fair and understanding solution.

Intellectual Property

All content on the Living After Loss website, including text, images, logos, graphics, videos, and downloadable materials, is the intellectual property of Sarah Murray unless otherwise stated.

Your purchase or access grants you a personal, non-transferable licence to use the materials for your own individual learning and reflection. You may not reproduce, share, sell, or distribute any content or resources, in part or in full, without prior written permission.

All rights are reserved. Unauthorised use of this material may result in legal action.

User Obligations

By using this website or any related services, you agree to:

-Use all content and resources for personal, non-commercial purposes only.

-Provide accurate information when booking, purchasing, or communicating.

-Treat any online sessions, community groups, or members with kindness, confidentiality, and respect.

-Not share, copy, or redistribute any materials, recordings, or course content without permission.

You also agree not to use this website for unlawful, harmful, or disruptive purposes, including the transmission of malware or spam.

Limitation of Liability

While every effort is made to provide high-quality, professional grief support, Living After Loss and Sarah Murray make no guarantees about specific emotional outcomes or recovery results.

All information, resources, and sessions are designed to complement, not replace, professional medical or psychological advice. If you are experiencing severe distress, you are encouraged to seek additional support from a GP, counsellor, or crisis service.

To the fullest extent permitted by law, Living After Loss and Sarah Murray shall not be held liable for any direct, indirect, incidental, or consequential loss arising from the use of this website, its content, or associated services.

Changes to Terms

From time to time, these Terms & Conditions may be updated to reflect changes in services, pricing, or legal requirements. Any revisions will take effect immediately upon publication on this website.

It is your responsibility to review the Terms periodically. Continued use of the website or services after changes have been posted constitutes your acceptance of the updated Terms.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Scotland and the United Kingdom. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the Scottish courts.

Disclaimer

All services, resources, and content provided through Living After Loss are intended for emotional education and support only. They are not a substitute for medical, psychological, or therapeutic treatment.

While I am a Certified Grief Recovery Specialist, I am not a counsellor, psychotherapist, or medical professional. My role is to offer guidance, tools, and a safe space for healing and reflection, based on the Grief Recovery Method and my own lived experience of loss.

If you are experiencing significant distress, depression, or thoughts of self-harm, please reach out for professional help. You can contact your GP, or access immediate support through:

Samaritans: 116 123 (free, 24 hours a day)

NHS 111 (for urgent medical advice) (England and Wales)

NHS 24 on 111 (for urgent medical advice) (Scotland)

Breathing Space (Scotland): 0800 83 85 87

By using this website and engaging with my services, you acknowledge that you are responsible for your own wellbeing and choices, and that Living After Loss and Sarah Murray cannot be held liable for any outcomes resulting from participation in services, programmes, or the use of provided materials.

In Closing

Thank you for taking the time to read these Terms & Conditions. I believe clarity builds trust, and it’s important that you feel safe and informed when choosing to work with me or use any of my resources.

Everything I create through Living After Loss is rooted in compassion, care, and integrity. If you ever have any questions or concerns about these Terms, or about your experience with my services, please don’t hesitate to get in touch at [email protected].

I always aim to find a fair, understanding, and respectful resolution because this space is, and always will be, centred on kindness and connection.