Privacy Policy

LIVING AFTER LOSS

Your privacy and trust mean a great deal to me. This Privacy Policy explains how I collect, use, and protect the information you share with me through Living After Loss — whether you’re visiting the website, booking a session, or downloading a resource. I handle all personal data with care, honesty, and confidentiality, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

I know the work we do together can be deeply personal, and I take that responsibility seriously. This page is here to help you understand exactly how your information is used and to reassure you that your privacy is always respected.

Privacy Policy

Your privacy and trust are very important to me. Any personal information you share through Living After Loss — whether by booking a session, signing up for a resource, or joining a community space — is treated with the utmost care and confidentiality.

All information is collected and stored securely in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. I only collect the details necessary to deliver the services you’ve requested, such as your name, contact information, and relevant notes for your sessions.

I will never share or sell your information to third parties. Your details are only ever used for essential communication (such as session reminders or updates you’ve chosen to receive).

You have the right to access, correct, or request deletion of your personal data at any time. If you wish to make such a request, please contact me directly at [[email protected].

All client records, session notes, and digital data are stored securely and confidentially, with limited access. These are kept only for as long as necessary to meet legal, ethical, or professional requirements.

By using this website and engaging with my services, you consent to your information being handled in accordance with this policy.

Children Under The Age Of 18

Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.

If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at [email protected]

Information We Collect About You

When you visit Living After Loss, book a service, download a resource, or contact me, I may collect certain personal information that helps me provide you with the best possible experience. This may include your name, email address, phone number, postal address, and any details you choose to share about your situation. I may also collect information automatically through cookies or analytics tools, such as your browser type, IP address, and how you use the website. All information is collected with care, stored securely, and used only for legitimate business purposes.

Cookies, Pixels & Website Use

Like most websites, Living After Loss uses cookies, pixels, and similar technologies to help the site function properly and to understand how visitors use it.

Cookies are small text files stored on your device that remember basic information — such as your preferences, session details, or pages you’ve visited. These allow the website to operate smoothly, improve your browsing experience, and help me understand which pages or resources are most helpful for visitors.

Pixels (sometimes called tracking pixels or tags) are small pieces of code used to measure the effectiveness of website content, social media posts, or advertising. I may use tools such as Meta (Facebook/Instagram) Pixel or Google Analytics to understand general visitor behaviour — for example, how people find my website, which pages they visit, and what content they find most helpful. This information is always anonymous and used only to improve the services and support I offer.

When you first visit the site, you’ll be given the option to accept or decline the use of cookies and pixels. You can also adjust your preferences or delete cookies at any time through your browser settings. Disabling cookies or pixels may affect how certain parts of the site work but will not prevent access to the main content.

No personally identifying information is stored in cookies or pixels, and any data collected is used solely for improving your experience and understanding how visitors engage with Living After Loss.

If you have any questions about how cookies or pixels are used on this website, please contact me at [email protected].

Third Party Use Of Cookies

Some cookies used on this site are placed by trusted third parties. These include analytics and social media platforms such as Google Analytics, Meta (Facebook/Instagram) Pixel, and other tools that help me understand how visitors use the website and which content is most useful. These third parties may use cookies or similar tracking technologies to collect anonymous data about your interactions. I do not have access to or control over these cookies once they are set. For more information on how these providers use your data, please review their individual privacy policies.

Email Information

If you choose to contact me via email, sign up for updates, or download a free resource, I may collect your name, email address, and any information you include in your message or form submission. This information is used solely to respond to your enquiry, provide requested materials, or send occasional updates if you’ve opted in to receive them. You can unsubscribe from emails at any time by clicking the “unsubscribe” link in the footer or contacting me directly.

In compliance with the Privacy and Electronic Communications Regulations 2003 (PECR) and UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, all emails sent from our organisation will clearly state who the email is from and provide clear information on how to contact the sender. In addition, all email messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further email communication from us. Our emails provide users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any email they receive from us at anytime. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe or ‘Remove’ link in the email.

How Do We Use the Information That You Provide to Us?

Your information is used only for the purpose it was given. This may include scheduling and managing your sessions, delivering digital downloads, processing payments, or keeping you informed about updates and new offerings (if you’ve chosen to receive them). Occasionally, anonymised data may be used to help me understand trends and improve my services. I will never sell, lease, or share your personal information with third parties for marketing purposes.

From time-to-time, we may use the information you provide to us to display advertisements to you that are tailored to your personal characteristics, interests, and activities.

Disclosure Of Your Information

I will never share your personal information with anyone unless it is necessary to deliver a service you have requested, comply with legal obligations, or protect my rights and safety.

In certain circumstances, I may need to share limited information with trusted third-party service providers (such as payment processors, email platforms, or website hosting services). These providers are bound by strict confidentiality agreements and data protection laws, and are only permitted to use your information to perform their contracted services.

However, in rare situations where I believe that you or someone else may be at serious risk of harm, I may need to contact appropriate services — such as your next of kin or the emergency services — to ensure your safety. This would only ever happen if I believed it was necessary to protect life or prevent serious harm, and I would always aim to inform you of any such action whenever possible.

Confidentiality & Duty of Care

Everything you share with me during one-to-one sessions, group programmes, or through this website is treated with the highest level of confidentiality. Your story, experiences, and personal information are held in complete privacy and are never shared without your consent.

The only exception to this is if I believe that you, or someone else, may be at risk of serious harm. In such rare circumstances, I have a duty of care to take appropriate action to protect your safety and this may include contacting your next of kin, your GP, or the emergency services. Whenever possible, I will always discuss this with you first and explain any steps that need to be taken.

Confidentiality is the foundation of my work, and I handle all personal information with sensitivity, integrity, and respect.

How Do We Protect Your Information and Secure Information Transmissions?

Your privacy and security are taken seriously. All personal information is stored securely, whether electronically or on paper, and is accessible only to authorised personnel. Sensitive data (such as payment details) is processed via secure, encrypted channels through trusted third-party providers such as Stripe or PayPal.

Please note that while I take every reasonable precaution to protect your data, no system or online transmission can be completely secure. By using this site and its services, you acknowledge that you provide information at your own discretion.

Your GDPR Rights

Under the UK General Data Protection Regulation (GDPR), you have several important rights regarding your personal data, including:

-The right to access the information I hold about you.

-The right to request correction of inaccurate or incomplete data.

-The right to request deletion of your information (“the right to be forgotten”).

-The right to restrict or object to certain types of processing.

-The right to withdraw consent for marketing or communications at any time.

-The right to request data portability, where applicable.

If you wish to exercise any of these rights, please contact me directly at [email protected]. I will respond to your request promptly and in accordance with UK data protection laws.

Contact Us:

Renfrew, Renfrewshire, Scotland, PA4 8LG

+44 7775 022850

[email protected]

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